Privacy Policy

1. Personal Information We Collect

The personal information we collect depends on how you interact with REVA and our website.

Information you provide to us

This may include:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order and purchase information
• Customer service information
• Any information you provide when contacting us

Information collected automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

• Device and browser information
• IP address
• Information about how you use our website
• Pages viewed and interactions with our store
• Referral information

2. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments and transactions
• Provide customer service
• Communicate with you about your order
• Detect, investigate and prevent fraudulent activity
• Operate and improve our website and services
• Understand how customers use our website
• Send marketing communications where you have chosen to receive them
• Comply with applicable legal obligations

3. Payments

Payments made through our online store are processed through third-party payment providers made available through Shopify.

REVA does not generally receive or store your complete payment card details. Payment information is handled by the relevant payment processor in accordance with its own privacy and security practices.

4. Shopify

Our online store is hosted using Shopify. Shopify provides the ecommerce platform that allows us to offer and sell our products to you.

As part of providing these services, Shopify may process information relating to your use of our store and your transactions.

Shopify's handling of personal information is governed by its own privacy practices and policies.

5. Cookies and Similar Technologies

Like many websites, our store may use cookies and similar technologies to operate the website, remember preferences, understand website activity and improve the shopping experience.

Cookies may also be used by service providers that assist us with analytics, advertising, payments and other ecommerce functions.

Depending on your browser and location, you may be able to manage or disable certain cookies through your browser settings or available cookie controls.

6. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

This can include:

• Shopify and ecommerce service providers
• Payment processors
• Shipping and delivery providers
• Website hosting and technology providers
• Analytics and marketing service providers
• Professional advisers where necessary
• Government authorities or other parties where required by law

We do not sell your personal information in the ordinary meaning of selling customer information for money.

7. Marketing Communications

If you choose to receive marketing communications from REVA, we may contact you about products, promotions, offers or other updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the relevant email.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes and complying with legal obligations.

How long information is retained may depend on the type of information and the reason it was collected.

9. Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on the laws that apply to you, you may have certain rights in relation to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of direct marketing communications

If you would like to exercise a privacy right, please contact us using the contact form linked below.

11. Children's Privacy

Our services are not intended to be used independently by children who are not legally able to enter into transactions without the involvement of a parent or legal guardian.

We do not knowingly seek to collect personal information from children where doing so would be unlawful.

12. International Processing

Some of the service providers that support our store may operate or process information outside South Africa.

Where personal information is processed internationally, applicable safeguards and the privacy practices of the relevant service providers may apply.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, practices or applicable legal requirements.

When this policy is updated, the revised version will be published on this page and the date above may be updated.