Returns &
Refunds

Our 30-Day Money Back Guarantee

REVA offers a 30-Day Money Back Guarantee beginning from the date your order is marked as delivered.

You may request a refund under the guarantee where:

• Your request is made within 30 days of delivery.
• Your REVA product was purchased directly from our official online store.
• You have used the product reasonably and in accordance with the directions provided.
• You are genuinely not satisfied with your experience using the product.

Because skincare results and individual experiences can vary, the guarantee is intended to give customers the opportunity to try REVA with greater confidence. It is not a guarantee of any particular skin result.

To help prevent misuse of the guarantee, we may limit claims under the 30-Day Money Back Guarantee to one eligible order per customer. This may be assessed using details such as name, delivery address and email address.

When reviewing a request, we may reasonably ask for:

• Your order number
• A brief description of your experience
• A photograph of the product
• A photograph of the product packaging

Change of Mind Returns

If you simply change your mind about your purchase, please contact us within 30 days of delivery.

For a standard change-of-mind return, the product should be:

• Unopened
• Unused
• In its original packaging
• In a condition suitable for resale

For hygiene and safety reasons, skincare products that have been opened or used generally cannot be returned as a standard change-of-mind return.

However, an opened REVA product may still qualify separately under our 30-Day Money Back Guarantee where the eligibility requirements above are met.

Unless the product is damaged, defective, incorrect, or otherwise required by applicable law, customers are responsible for any return shipping costs associated with a change-of-mind return.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, appears defective, or you receive an incorrect product, please contact us as soon as possible.

Where possible, please notify us within 7 days of delivery and provide:

• Your full name
• Your order number
• A description of the issue
• A clear photograph of the product
• A photograph of the outer packaging
• A photograph of the shipping label where relevant

Once we have reviewed the issue, we may offer an appropriate remedy, which can include a replacement or refund depending on the circumstances and product availability.

Where the issue is confirmed to be our error, you will not be required to pay additional shipping charges for the replacement.

How to Request a Return or Refund

Please contact us before returning any product.

Your request should include:

• Your full name
• Your order number
• The email address used when placing your order
• The reason for your return or refund request
• Relevant photographs where requested

Once your request has been reviewed, we will provide the next steps and let you know whether the product needs to be returned.

Return Shipping

If we ask you to return a product, please package the item securely to reduce the risk of damage while it is being transported.

For approved change-of-mind returns, return shipping costs are generally the customer's responsibility.

If your order was incorrect, damaged, defective, or the return results from an error on our part, REVA may:

• Arrange return shipping
• Reimburse reasonable approved return shipping costs
• Send a replacement without requiring the original product back

The appropriate option will depend on the circumstances of the order.

Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns or claims made solely under our voluntary 30-Day Money Back Guarantee.

This does not limit any refund or remedy you may be entitled to where a product is faulty, damaged, incorrect, or where applicable consumer law requires otherwise.

Refund Processing

Once your refund has been approved, we will arrange for the refund to be issued.

Refunds will generally be returned to the original payment method used for your purchase.

After we process the refund, your bank, card provider or payment provider may take additional time to make the funds available in your account.

This will commonly take approximately 5–10 business days, although processing times are controlled by your financial institution and may vary.

If more than 10 business days have passed since we confirmed that your refund was processed, please first check with your bank or payment provider. If you still require assistance, contact REVA and provide your order number.

When the 30-Day Guarantee May Not Apply

Our voluntary 30-Day Money Back Guarantee may not apply where:

• More than 30 days have passed since delivery
• The product was not purchased directly through the official REVA online store
• We reasonably determine that the product has been deliberately misused or used contrary to its instructions
• We reasonably believe the guarantee is being repeatedly or fraudulently abused
• The request relates to a subsequent order by a customer who has already received a refund under the voluntary money back guarantee

These limitations relate to REVA's voluntary 30-Day Money Back Guarantee and do not remove rights that cannot legally be excluded under applicable consumer protection laws.

Products Purchased Elsewhere

This policy applies to products purchased directly through the official REVA online store.

If you purchased a REVA product from another retailer, marketplace or authorised seller, please contact that seller directly regarding their return and refund process.

Your rights under applicable consumer protection legislation may still apply regardless of where your product was purchased.

Your Consumer Rights

Our returns policy and 30-Day Money Back Guarantee are provided in addition to any rights you may have under applicable South African consumer protection laws.

Nothing in this policy is intended to exclude, restrict or replace any right or remedy that cannot lawfully be excluded.

Where applicable consumer law provides you with greater rights than those described in this policy, those legal rights will continue to apply.