Shipping Policy

Where We Ship

REVA currently ships within South Africa only.

We do not currently offer international shipping.

Orders must be delivered to a valid South African delivery address.

Delivery Times

Our estimated delivery timeframe is:

Delivery timeframes are estimates and begin once your order has been processed and dispatched.

Business days do not include weekends or South African public holidays.

Some deliveries may take longer depending on your delivery location, courier operations, peak shopping periods or circumstances outside our reasonable control.

Order Processing

Once your order has been successfully placed, it will be prepared for dispatch.

Processing times may vary depending on order volumes, weekends, public holidays and promotional periods.

Once your order has been dispatched, you may receive a shipping confirmation depending on the delivery service used.

Shipping Rates

REVA charges a flat shipping fee of R80 anywhere in South Africa.

Orders with a qualifying order value of more than R800 receive free shipping.

Your applicable shipping charge will be shown at checkout before you complete your purchase.

Incorrect or Incomplete Addresses

Please make sure your delivery address is accurate and complete before submitting your order.

This includes checking:

• Street address
• Suburb
• City or town
• Province
• Postal code
• Contact number

REVA cannot guarantee that an address can be changed after an order has been processed or dispatched.

If you notice an error in your delivery information, contact us as soon as possible and include your order number.

Failed Deliveries and Returned Parcels

Delivery may be unsuccessful where:

• The delivery address is incorrect or incomplete
• The courier is unable to access the delivery location
• The parcel is refused
• The recipient cannot be contacted
• A parcel is not collected where collection is required

If a parcel is returned to us because of incorrect information or a failed delivery that was not caused by REVA or the courier, an additional shipping charge may apply before the order can be resent.

Delivery Delays

While we aim for orders to arrive within the estimated 8–11 business day timeframe, delays can occasionally occur.

Delays may be caused by circumstances such as:

• Courier network delays
• High order volumes
• Severe weather
• Transportation disruptions
• Public holidays
• Industrial action
• Remote delivery locations
• Events outside our reasonable control

Estimated delivery dates are not guaranteed delivery dates.

If your order is significantly delayed, contact us with your order number and we will assist where reasonably possible.

Lost Packages

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us.

We may need to investigate the delivery with the relevant courier before a replacement or refund can be considered.

Any replacement or refund will depend on the outcome of that investigation and your rights under applicable consumer law.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible after delivery.

Include your order number and clear photographs of the product, packaging and shipping label where relevant.

Damaged or defective orders are also covered by our Returns & Refunds Policy.

Changes After Ordering

Once an order has entered processing or has been dispatched, we may not be able to change:

• The delivery address
• The products ordered
• The quantity ordered

If you need to request a change, contact us immediately. We will try to assist where possible, but changes cannot be guaranteed.